RxLine is the AI agent that handles prescription checks, stock queries, appointment booking, call transfer and more. Allowing your team to focus on the patient, not the phone.
This is RxLine handling a real pharmacy call. Try it, ask about a prescription, check if a medication is in stock, or book an appointment. This is exactly what your patients would hear.
Unlike generic AI receptionists, every feature in RxLine is designed around how a real pharmacy actually operates.
Patients ask if their prescription is ready. The agent checks your pharmacy's dashboard and tells them automatically.
Patients ask if you have their medication, the agent checks and responds instantly, day or night, without interrupting your dispensing team.
Flu jabs, travel vaccines, Pharmacy First consultations. Patients book on the call and receive a confirmation. You see it in your calendar immediately.
Any patient who needs to speak to a pharmacist gets transferred instantly to your existing number.
Closed doesn't mean unavailable. The agent answers common queries and takes detailed messages for your team to review the next morning.
RxLine handles patient calls in multiple languages including Hindi, Arabic, and Mandarin, ensuring every patient in your community gets the same quality of service regardless of their first language.
When a patient calls with an urgent medical concern outside opening hours, the agent appropriately directs them to NHS 111. Safe, compliant, and aligned with GPhC professional standards.
See exactly what patients are calling about, when your peak call times are, and how many calls have been handled automatically. Real data to help you run your pharmacy better.
There are generic AI receptionists, and there's RxLine. Here's the difference, and why it matters for a pharmacy specifically.
| Feature | RxLine | Generic AI receptionist |
Human receptionist |
|---|---|---|---|
| Understands pharmacy terminology | ✓ Built-in | ✕ No | ~ Depends |
| Live prescription ready checks | ✓ Real-time | ✕ No | ~ Manual |
| Stock query handling | ✓ Instant | ✕ No | ~ Manual |
| Pharmacy First appointment booking | ✓ Integrated | ~ Generic only | ✓ Yes |
| Keeps your existing phone number | ✓ Always | ✕ New number | ✓ Yes |
| Out-of-hours 24/7 coverage | ✓ Always on | ✓ Yes | ✕ Expensive |
| Safe, never gives clinical advice | ✓ By design | ~ Not guaranteed | ✓ Yes |
| Setup time | Next day | 1–2 weeks | Weeks + training |
We set up RxLine on your existing pharmacy number, configure it with your data, and run it live for 30 days - completely free. You see it working in your real pharmacy, with your real patients, before you pay a penny.
You don't touch any technology. We configure everything, test it thoroughly, and have it live on your existing number the next day.
Your patients keep calling the same number they always have. They won't notice anything different - except that someone always answers.
After 1 day you'll see exactly how many calls were handled automatically, what patients were calling about, and how much staff time was freed up.
If you decide RxLine isn't right for your pharmacy after the trial, we remove it and you owe us nothing. No awkward conversations. No small print.
Book a 20-minute demo call. We'll show you exactly how RxLine would work on your existing number and start your free 30-day trial if you want to proceed. No pressure, no pitch deck.
Takes 20 minutes · No commitment · Free 30-day trial · Live on your existing number next day