RxLine was built for pharmacy. But the AI voice technology that handles patient calls, books appointments, and answers routine queries works across healthcare. Physiotherapy, podiatry, veterinary practices, dental practices — and more. If you're tired of routine calls eating into your clinical time, we'd love to talk.
Every healthcare and clinical business has the same phone problem. Staff pulled away from patients to answer the same questions. Appointments missed because nobody answered after hours. RxLine solves this across every practice type.
Physio clinics live and die by their appointment book. New patient enquiries, cancellations, rescheduling, insurance queries — all handled automatically so your therapists can focus on treatment.
Podiatry practices — whether NHS-contracted or private — deal with a high volume of repeat patients, referrals, and appointment queries. The agent handles the admin so you can focus on clinical care.
Vet practices are among the busiest phone environments in healthcare. Appointment booking, medication queries, post-operative care calls, and out-of-hours emergencies — the agent handles the routine so your clinical team can focus on the animals.
Dental receptionists spend hours on the phone managing appointments, handling nervous patients, dealing with emergencies, and answering treatment queries. RxLine handles the routine so they can handle what matters.
GP reception teams are overwhelmed. Appointment requests, prescription queries, test results chasing, opening hours — your staff handle hundreds of calls a day that don't require clinical input.
Opticians. Audiology clinics. Chiropractors. Osteopaths. Aesthetic clinics. Private hospitals. Care homes. If your practice has a phone that rings constantly with routine queries, RxLine can help.
No new phone number. No hardware. No technical setup on your end. We configure everything around your practice and go live within 24 hours.
Tell us about your practice — what you do, how many calls you receive, and what your team spends most time answering.
We build your agent with your specific services, opening hours, booking process, FAQs, and escalation rules. Tailored to your practice.
Patients keep calling the same number they always have. The RxLine agent answers automatically and handles or transfers as needed.
From day one your team spends less time on routine calls and more time with patients. You see the data in your dashboard.
Every feature is configurable around your specific practice type. What works for a physio clinic is different from what works for a GP surgery — we build it around you.
Patients book directly on the call. New patients, follow-ups, specific practitioners — all handled automatically with instant calendar confirmation.
Any call that needs a human gets transferred instantly to the right person. Clinical queries go straight to your team without delay.
The agent answers around the clock. After hours it handles what it can, takes messages, and directs urgent queries appropriately.
Every query the agent can't fully handle is logged with the patient's name, number, and reason for calling — ready for your team to action.
The agent handles calls in multiple languages including Hindi, Urdu, Punjabi, and Bengali — serving every patient in your community.
See what patients are calling about, when your peak times are, and how much staff time has been saved. Real data for better practice management.
The agent recognises urgent language and escalates appropriately — transferring immediately or directing to emergency services when needed.
Your services, your terminology, your escalation rules. The agent is built around how your practice actually works — not a generic template.
All patient data handled in accordance with UK GDPR. Call recordings stored securely and accessible only to your authorised team.
We're expanding RxLine beyond pharmacy and want to work with forward-thinking healthcare practices who want to get ahead of the curve. Get in touch and we'll have an honest conversation about whether RxLine is right for you.
No commitment · We'll respond within one working day · Free consultation included